Docsdonix BookingAdministration
Media library
Screenshots are illustrative. Use the account, domain, and application names configured in your own admin.
One place for every image and video you've uploaded. The core idea is upload once, use everywhere.
The images tab:
The videos tab:
Typical uses
- Upload a photo of your office frontage → use it as the main image on your public home page
- Upload professional photos of consultants or therapists → use them as provider profile avatars
- Upload case study screenshots or post-consultation testimonials → use them as service covers or marketing assets
Why have a media library?
Use case: with and without one
Without a media library (the original architecture):
- A consultant's avatar is uploaded once on the Providers page
- The business's main image is uploaded once under System settings
- A service cover is uploaded again elsewhere
- Every location is independent, and photos are scattered
With one:
- Upload every photo to the media library once
- Other pages reference it via choose from library
- Changing a photo means changing it in one place, and everywhere referencing it updates
It's effectively an asset hub for your business's visual material — and new features added later can draw from the same hub.
First use (initialization)
The first time you open the media library you see a choose a storage region screen. The reason: media files aren't stored in your main database but on a global CDN, so images load quickly for clients. The system needs to create dedicated storage for you on the CDN first.
- Choose the region nearest you (users in Asia should choose Singapore)
- Press Get started, and the system creates the storage automatically (about 5–10 seconds)
- From then on the media library opens straight to the main interface and never asks again
Question: Can I change the storage region if I picked wrong?
You can, but it's best not to lightly. Changing region means migrating every uploaded file, and clients may see broken images for a few minutes during the move.
If your clients are mostly in Taiwan, Singapore is the best choice (lowest latency). Having picked wrong, only change for a compelling reason.
Uploading images and video
The media library has Images and Videos tabs at the top left. Choose a tab, then press Upload at the top right.
- Images: 20 MB limit, common formats (JPG, PNG, WebP) supported, usable immediately after upload
- Videos: no size limit, but the CDN processes them after upload (roughly 30 seconds to a few minutes) before they become playable
Use case: uploading professional imagery
Every time a consultant joins, a service launches or the office is redecorated, come here and add material:
- Media library → Images tab
- Press Upload and choose the photo
- Once uploaded, open it and give it a title ("Sophia Lee · spring 2026 portrait")
- File it in the right folder (
team, say)
Material worth uploading in other industries:
- Counseling practice: photos of the therapy room (conveying safety and privacy)
- Cram school: students interacting in class (with parental consent)
- Aesthetics: before-and-after comparisons (note: medical advertising is regulated — take legal advice first)
- Yoga studio: the space, plus the teacher demonstrating poses
Folders
The folder list runs down the left. You might create:
banners— home page carousel imagesteam— portraits of consultants, therapists and teachersservices— service coversworks— case studies and portfolio
Open any image's detail page to assign it to a folder.
Question: Is it fine not to use folders?
Yes. Everything sits in Uncategorized by default. If your business is small (30–50 photos), folders aren't necessary — scrolling the list finds things.
Folders only really earn their keep past 100 files, where filtering becomes valuable.
Where can I "choose from library"?
Currently supported integration points:
| Location | What you choose |
|---|---|
| Business home page image under system settings | Your main visual |
| Provider avatars under providers | Photos of consultants, therapists and teachers |
| Your own avatar under My settings | The signed-in user's avatar |
More locations — service covers, campaign posters — are coming.
Note: deleting media breaks images
If an image is already in use as your business's main visual and you delete it from the media library, your home page will show a broken image.
Before deleting, confirm:
- Nothing else references this image
- Or a replacement is already in place
If you're unsure, don't delete — keeping it costs almost nothing.
Editing media details
Clicking any image or video opens a drawer on the right where you can:
- Change the title (the name you'll recognize)
- Move it to another folder
- See the file size, format and upload time
- Copy the URL (to share, or use on an external website)
Video statuses
An uploaded video passes through several states:
| Status | Meaning |
|---|---|
| Uploading | The file is transferring to the CDN |
| Processing | The CDN is transcoding (for different resolutions and mobile formats) |
| Ready | It plays normally |
| Failed | The upload or transcode failed; upload it again |
Question: How long does video processing take?
- Clips under a minute: around 30 seconds
- Around 5 minutes: 2–3 minutes
- Over 10 minutes: possibly more than 5 minutes
If it's still processing after 10 minutes, it has most likely stalled — delete it and upload again.
Use case: using video on your home page
Compared with a static photo, a 30–60 second video as the main visual on your home page noticeably increases how long clients stay and how well the page converts.
Content suggestions:
- Business consultant: a 60-second introduction from the principal, plus what makes the service distinctive
- Counseling practice: a pan across the space with a warm voiceover
- Cram school: clips of classes and teacher-student interaction
- Aesthetics: a timelapse of the treatment process (taking care not to show patients)
Once filmed, upload it to the media library and choose it as your main visual under System settings → Business home page.