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Find the steps you need, from setup to daily operations.
Getting started
Administration
- Dashboard
The page that opens by default when you sign in. The design principle behind it: you shouldn't have to click into a page to find out how busy today is. The most important figures a
- Services
This page manages everything at your business that can be booked. The demo data for "Mingjing Strategy" includes: a free 30-minute diagnostic consultation, in-depth brand strategy
- Providers
This page manages the people who actually deliver your services — consultants, therapists, lawyers, coaches, teachers, doctors.
- Bookings
Every client booking lives here. This is the page a manager opens most often each day, because rescheduling, cancelling, adding notes and messaging — everything to do with handling
- Automated reminders
For every booking, the system automatically sends LINE and email reminders before and after the appointment. This page is where those rules are configured.
- Customers
Everyone who books enters this list automatically (on their first booking the system creates a member record from their LINE profile).
- Customer tags
A tag is your tool for classifying members. It's like sorting a card index into "old friends", "new clients" and "key accounts" — after which messaging, revenue analysis and campai
- Campaigns
A campaign is a marketing mechanism that awards points or tickets. Configure it once and qualifying clients receive the reward automatically, with nothing for you to do.
- Marketing messages
A more capable tool than automated reminders. Rather than sending one message, it sends a series of messages spaced over time — drip irrigation, gradually making clients familiar w
- Conversion events
This page lets you report what clients do at your business back to Facebook and Instagram, for ad optimization. It sounds technical, but it's groundwork that every modern e-commerc
- Tracking event log
Conversion events is where you configure what gets sent. This page is the running record of what actually was.
- Payment records
Every priced service paid for online to complete a booking lands here. This page is the first stop for reconciliation and payment complaints.
- Media library
One place for every image and video you've uploaded. The core idea is upload once, use everywhere.
- Admin accounts
Managing who can sign in to the admin — usually the owner, the manager, the operations director, or marketing staff.
- System settings
Everything you configure once for the whole system lives here. Nine tabs down the left; work through them in order and you're ready to take bookings.
- My settings
This page governs your own account only, and nothing you change here affects other admins.
- Settings (merged into System settings)
This page's contents have been reorganized into System settings, across nine tabs: LINE Official Account, Meta Pixel, email, payments, business home page, default booking settings,
Customer guides
- Entry and landing page
This is the first screen a client sees on entering from LINE — your shopfront on their phone. Everything that follows (browsing services, booking, member actions) starts here. This
- The booking flow
Every screen a client sees between pressing Book now and receiving their confirmation.
- Web booking (no LINE required)
Alongside LINE, donix booking provides a pure web booking flow. Clients open a link and book, with no friend request and no LINE account.
- My bookings
Clients can review their own booking history at any time — My at the top right of the booking page → My bookings.
- Points
How clients see and use their points on the client side. The corresponding admin settings are under campaigns and customers.
- Tickets
How clients see and use their tickets on the client side. The corresponding admin settings are under campaigns and customers.