Docsdonix SiteCommerce

Abandoned cart

Screenshots are illustrative. Use the account, domain, and application names configured in your own admin.

People who added to their cart and never checked out — the easiest group to win back.

The abandoned cart list — cart value, time abandoned, and which reminders have been sent

How it works

The system records incomplete carts and emails automatically on the schedule you set:

After 1 hour: "your cart is still here"
After 24 hours: "we're holding it for you — here's a discount code"
After 72 hours: a final reminder

The content and timing of each email can be changed, and you can enable just one of them.

Question: What recovery rate should I expect?

It depends on the industry and price point, but generally 5–15%. The higher the price and the longer the decision cycle, the more the second email with a discount code tends to do the work.